Helpful Hints for Activating Your Phone

Activating or replacing your Kajeet phone can be done entirely online, whether you purchased a phone from our website or will be bringing your device. To help, we’ve provided the answers to some frequently asked questions below or you may always contact our Customer Care team at 1-866-452-5338.

What is "activation?"

Prior to use, each Kajeet account needs to be set up with parent (or guardian) information and assigned a phone number. Once you activate your phone, you will automatically be enrolled in the rate plan you chose when the phone was purchased. If you are bringing your own eligible device (learn more about this program here), you will be prompted to select a rate plan at this time.

I am a new Kajeet customer activating a phone to get a new phone number. What do I do?

Click here to get started. Be sure to have the phone you are activating with you (whether it was purchased from our website or you are activating a used, inactive Sprint® device), as you will need information found on the handset for the first step.

I am an existing Kajeet customer adding another phone to my account. What do I do?

Adding an additional phone to your account is easy.

1. Log into Kajeet here.

2. Go to your Account Summary page. Select “Activate a Device” as shown here:

3. You will be asked to enter the ESN or MEID of the additional phone you are activating (please have this phone available).

I’m already a Kajeet customer. I want to transfer my current Kajeet service to a new/different phone. What do I do?

If you purchased a new device from Kajeet, or are bringing your own device, follow these steps to switch your current service to a new/diferent phone (for an existing Kajeet user):

1. Log into Kajeet here.

2. Go to your Account Summary page.  Select "Replace a Device" as shown here:


3.  You will be asked to select the phone you would like to replace/upgrade (in the event you have multiple phones on your account) and for the ESN or MEID of your phone (be sure to have your new phone handy during this process!).

What if I am transferring my service/phone number to Kajeet from another carrier (also known as porting)?

You will need to contact Kajeet Customer Care if you are porting (moving) a number from another cell phone service provider to Kajeet.  Have a copy of your bill and/or account login information with you when you contact Kajeet Customer Care. While we are working to make this process as fast as possible, it can take up to 3-4 days to port a number (we are dependent upon other telecommunications companies).

Have more questions and want to reach our Customer Care team? Call 1-866-452-5338.

Our Customer Care team is available Monday through Friday, from 9:00 am ET to 10:00 pm ET and on Saturday from 9:00 am ET to 6:00 pm ET. You may also email our Customer Care team at care@kajeet.com.

Sprint is a trademark of Sprint.


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