Accounts + Wallets

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Accounts + Wallets | Company Information | Miscellaneous Questions

Looking for answers? Simply click on any question below:

  1. How do wallets work?
      Like a charm! Seriously, though: Wallets are -- well, they're like wallets, and they work like the wallets a parent and child would carry in their pockets when they go shopping at the mall. They're a powerful tool for managing spending on the kajeet service. By default, the child wallet will pay for all services including the kajeet access charge. However, the parent can choose to pay for calls and text messages to and from specific phone numbers using the parent wallet. (Maybe your kids will call you more if they don't have to pay for it!) Wallets can be used as an allowance mechanism, too: A parent can shift money from a parental wallet to a child wallet as a reward for good grades or for completing chores. How you set them up and use them is entirely up to you -- the possibilities are endless!
  2. If I have a parent and a child wallet set up on my account, can I decide which wallet pays for the kajeet access charge?
      Right now we can't offer that option, because of the way the kajeet system is currently engineered, but we're looking at providing that at some point in the future. Currently, the access charge will always be charged to the child's wallet. If at any point the child's wallet doesn't have enough money left in it to cover the access charge, that fee will be charged to the parent's wallet.
  3. What happens when my wallet starts getting close to empty?
      When your traditional wallet runs low, you typically go to the bank (or to dad) for more money. It works much the same way with your kajeet phone, but your kajeet service makes sure you'll never be surprised by an empty wallet: You'll receive a low-balance alert first at $6.00 and then at $1.00. If you set up an automatic refill, though, you can avoid low-balance alerts entirely.
  4. What if I don't have enough money in my wallet to cover what I want to do?
      You'll receive an error message that lets you know you have a low balance, and that you need to refill your wallet to continue enjoying all kajeet services.
  5. What if there isn't enough money in my kid's wallet to cover the kajeet access charge?
      If the kid wallet doesn't have enough money to pay the access charge, that fee (usually charged to the kid wallet) will be charged to the parent wallet. After all, you don't want the phone disconnected entirely just because the kid wallet got too low, do you?
  6. Can I set up my kajeet account to refill my wallet automatically?
      Absolutely! Set up automatic refill over here.
  7. Where can I purchase refill cards?
      Refills are available online and at select retailers. Use our store locator to find a retailer near you.
  8. How do I see my account activity?
      Simply log in to your account. The kajeet Configurator will enable you to see all your account activity, from calls to downloads to refills.
  9. How do I check my account balance?
      Three ways: (1) On the phone, you simply launch the kajeet Navigator and click on "My kajeet." From there, you can check your account balance. (2) Log in to your account online and check your account balance. (3) From your kajeet phone, text "Bal" to 1225 and you'll receive a text message back that tells you your balance.
  10. Why is my account balance different from what I expected?
      This could be due to activity in your wallets of which you're not aware, or which you may have forgotten. And don't forget about the 35-cent daily access charge -- which is being reduced to a 32-cent daily access charge on April 18, 2008.
  11. Does my balance ever expire?
      Nope. Unless you (gasp!) stop using your kajeet phone, your account balance will always be available.
  12. Am I charged for text messages I receive from kajeet?
      No, we will never charge you for text messages we send to you for account management purposes, for example a message that alerts you to a low wallet balance. And if you've opted in to receive special offers by text messages, we'll never charge you for those, either.
  13. I signed up for a monthly service (like Mobile AIM, for example) on the 31st of the month. Since not every month has 31 days, when will I get charged?
      You're right: Not every month has 31 days. Or 30 days, for that matter (and February keeps changing back and forth between 28 and 29). So our system is set up in such a way that if you sign up for a monthly service on the 28th, 29th, 30th or 31st of any given month, the monthly charge will take place on the 1st of the next month.
  14. What if I have a question that's not answered here?
      Search us! No, seriously: search us. Try searching our site using the search box on the left side of this page, since the answer may be in a non-FAQ area of the site. If you still have a question, use our contact page.