Miscellaneous Questions

No Buzzwords - Just the FAQs

General service questions | About the Phones | Features + Fun stuff |
Accounts + Wallets | Company Information | Miscellaneous Questions

Looking for answers? Simply click on any question below:

  1. Where can I read articles and news releases about kajeet?
  2. I'm a reporter. How do I contact someone at kajeet for a quote for my story?
  3. Does kajeet have a recycling program?
      We sure do. You can see all the details, and print out a shipping label to recycle your phone at no cost, over at www.kajeetrecycles.com. In the meantime, you might want to take a look at this note from our lawyers, who want to inform you that: kajeet fully supports environmental initiatives and encourages you to recycle your old cell phones. However, it is your responsibility to remove any personal information from your phone (we can't remove that information for you). Please consult your handset manufacturer's guide in order to properly remove all personal data from your phone. kajeet is not responsible for what happens to your personal data when you send your phone in for recycling. Also, you should familiarize yourself with the policies of RMS before mailing your phone in for recycling. Please visit www.wirelessrecycling.com for more information.
  4. I'm concerned about providing my personal information online. Is it secure?
      Nobody takes the security of your personal information more seriously than you, but at kajeet we're a very close second. We recognize that when you provide us with your personal information, you're doing more than conducting business with us -- you're placing the security of your information in our hands. That's a level of trust we don't take for granted, which is why we've engineered robust security measures to protect that information, including 128-bit Secure Socket Layer (SSL) encryption by Verisign to secure the privacy data on our Web servers, firewall and intrusion detection systems designed to provide 24/7 protection of your personal information and password protection of all kajeet systems containing sensitive information.

      But protecting your personal information from digital predators is a shared responsibility, so there are some best practices we recommend to help you help us protect your information (these are good ideas for any Web site you use, not just ours): (1) When creating a password, make it one that's not easily guessed. Use a random combination of letters and numbers and make the password at least eight characters in length. (2) Never share your password with anyone else. If you must write it down, keep it in a safe and secure place away from curious eyes. (3) Remember: Under no circumstances will kajeet Customer Care (or anyone from kajeet, for that matter) send you an e-mail that asks you for your password. If you receive an e-mail asking for your password information, it's probably a phishing scam: an attempt to fool you into providing your information to a potential identity thief. (For more information about phishing, take a look at this Web page from the Federal Trade Commission.) If you receive a suspicious e-mail, please contact us immediately with all the details.

  5. What are your policies about sharing information like e-mail address, phone number etc. with third parties for marketing purposes?
      Third parties? What third parties? We hate irrelevant junk mail and telemarketing calls at dinner time as much as you do! So we don't share your personal information with third-party marketers at all. Period.
  6. Do wireless phones pose any special health risks to children?
      We agree with The U.S. Food + Drug Administration Web site, which states that "scientific evidence does not show a danger to users of wireless phones, including children and teenagers."
  7. I agree that cell phones are probably safe, but I'm still concerned. What can I do to minimize my exposure to the radio frequencies emitted by phones?
      If you still have a concern, there are things you can do to minimize radio frequency exposure. The main thing? Reduce the amount of time you spend actually using a wireless phone. Another thing: Use the earbud provided with your phone at purchase, or use a headset and carry the wireless phone away from your body.
  8. What if I have a question that's not answered here?
      Search us! No, seriously: search us. Try searching our site using the search box on the left side of this page, since the answer may be in a non-FAQ area of the site. If you still have a question, use our contact page.