Frequently Asked Questions

Miscellaneous

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Looking for answers? Simply click on any question below:

  1. Where can I read articles and news releases about Kajeet?
  2. I'm a reporter. How do I contact someone at Kajeet for a quote for my story?
  3. I have an older phone I want to get rid of. Is there a recycling program I can use?
      There sure is. Not only can you prevent your old phone from going to a landfill and becoming toxic waste, but you can potentially help save a life! We encourage you to donate old cell phones to 911cellphonebank.org, which gives them to at-risk individuals as emergency phones. You can print out a shipping label to recycle your phone at no cost, over at www.911cellphonebank.org. Please note, Kajeet fully supports victim services initiatives and encourages you to recycle your old cell phones. However, it is your responsibility to remove any personal information from your phone (it cannot be done for you). Please consult your handset manufacturer's guide in order to properly remove all personal data from your phone. Kajeet is not responsible for what happens to your personal data when you send your phone in for recycling.
  4. I'm concerned about providing my personal information online. Is it secure?
      Nobody takes the security of your personal information more seriously than you, but at Kajeet we're a very close second. We recognize that when you provide us with your personal information, you're doing more than conducting business with us -- you're placing the security of your information in our hands. That's a level of trust we don't take for granted, which is why we've engineered robust security measures to protect that information, including 128-bit Secure Socket Layer (SSL) encryption by Verisign to secure the privacy data on our Web servers, firewall and intrusion detection systems designed to provide 24/7 protection of your personal information and password protection of all Kajeet systems containing sensitive information.

      But protecting your personal information from digital predators is a shared responsibility, so there are some best practices we recommend to help you help us protect your information (these are good ideas for any Web site you use, not just ours): (1) When creating a password, make it one that's not easily guessed. Use a random combination of letters and numbers and make the password at least eight characters in length. (2) Never share your password with anyone else. If you must write it down, keep it in a safe and secure place away from curious eyes. (3) Remember: Under no circumstances will Kajeet Customer Care (or anyone from Kajeet, for that matter) send you an e-mail that asks you for your password. If you receive an e-mail asking for your password information, it's probably a phishing scam: an attempt to fool you into providing your information to a potential identity thief. If you receive a suspicious e-mail, please contact us immediately with all the details.

  5. What are your policies about sharing information like e-mail address, phone number etc. with third parties for marketing purposes?
      We don't share your personal information with third-party marketers at all.
  6. Why am I being asked for a password when I place an order?
      Kajeet, the safest cell phone service for kids, values your security. We support Verified by Visa and MasterCard® SecureCode™ payer authentication programs that prevent unauthorized use of your credit card. If you are enrolled in either of these services, your credit card issuer may prompt your for your payer authentication password to complete your order. It’s just an extra step we’re taking to ensure that there is no unauthorized online use of your credit card.
  7. What are Verified by Visa and MasterCard® SecureCode™ payer authentication programs?
      Verified by Visa and MasterCard® SecureCode™ payer authentication programs are free services that have been developed to protect you from unauthorized purchases online. You can learn more about Verified by Visa here and about MasterCard® SecureCode™ here.
  8. Do wireless phones pose any special health risks to children?
      We agree with The U.S. Food + Drug Administration Web site, which states that "scientific evidence does not show a danger to users of wireless phones, including children and teenagers."
  9. I agree that cell phones are probably safe, but I'm still concerned. What can I do to minimize my exposure to the radio frequencies emitted by phones?
      If you still have a concern, there are things you can do to minimize radio frequency exposure. You can reduce the amount of time you spend actually using a wireless phone. You can also use an earbud or a headset and carry the wireless phone away from your body. If you don't have an earbud for your Kajeet phone, please contact us and we will be happy to provide one.
  10. What if I have a question that's not answered here?
      You can use our contact page or you can call our friendly Customer Care team at 1-866-4Kajeet (1-866-452-5338).

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