About the Phones

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Looking for answers? Simply click on any question below:

  1. What kinds of phones are available from kajeet?
  2. How long after I place my order will my kajeet phone arrive?
      It's entirely up to you. When you order, you can choose a range of FedEx shipping options from Priority Overnight to Ground. If you place your order before noon eastern time, we will do our best to ship your order on the next business day. Please note that shipments to Alaska and Hawaii require FedEx Priority Overnight or FedEx 2Day.
  3. What if I don't like my kajeet phone? What's your return policy?
      We have more than a return policy, we have a kajeet satisfaction guarantee: If for any reason you feel your kajeet phone is just not right for you, may be returned for a full refund (except for shipping which we can't refund) within 30 days of purchase. In order to process the return, we'll need to ask you for a copy of your receipt plus everything that came inside your kajeet package: phone, battery, charger, ear bud and packing materials. You'll need to securely pack everything in the original package and send it to us by first-class mail. Please contact kajeet Customer Care by calling 1-866-4kajeet (1-866-452-5338) for instructions and more information.
  4. Does my kajeet phone come with any kind of warranty protection?
      You bet: The manufacturer's warranty is included with your phone.
  5. Can I use my existing phone number with a kajeet phone?
      In most cases, yes! To make the switch, contact kajeet Customer Care at 1-866-4kajeet (1-866-452-5338). Before you call, please be ready with account information from your existing service provider including your account number.
  6. Does kajeet offer directory assistance?
      Yes, you can reach directory assistance by dialing 411. The cost is $1.50 per call plus airtime. You can also choose to have the listing sent to you as a text message at our standard text messaging rates. But wait, there's more: You can also look up directory information through Google Maps!
  7. What do I do if my kajeet phone is lost or stolen?
      First of all, don't panic. Next, please call kajeet Customer Care at 1-866-4kajeet (1-866-452-5338) immediately and we'll suspend your account. You are not responsible for charges incurred after you notify us. However, you will be responsible for charges incurred before you notify us, so please notify us as quickly as possible. Please reference the kajeet Terms of Service or call kajeet Customer Care for further information.
  8. Does kajeet offer reconditioned phones?
      No. All the phones we sell are brand-new models from the original manufacturer, complete with original manufacturer's warranty and our 30-day satisfaction guarantee. If available, we may offer you a reconditioned phone as a replacement option in those rare occurrences when if your phone is lost or stolen.
  9. How do I access the instruction manual for my phone online?
      With a click of the mouse! Simply click into the phone product page on the Phones + Accessories section of our site, then click the "Guides" tab toward the bottom of the page.
  10. What are the HAC and TTY capabilities of kajeet phones?
      kajeet has products to support the hearing impaired community. The chart below summarizes what products we have, their capabilities and where you can get them.
      kajeet Handset TTY and HAC Compliance
      Handset TTY HAC Handset Availability
      LG 225 Yes M3 Online + Customer Care
      LG LX150 Yes None Online + Customer Care
      Nokia 6165i Yes M4/T4 Online + Customer Care
      Samsung m300 Yes M4/T4 Online + Customer Care
      Sanyo 6600/Katana Yes None Online + Customer Care
      Sanyo 6650/Katana II Yes M4 Online + Customer Care
      Sanyo 2400 Yes M4/T4 Customer Care
      HAC = Hearing Aid Compatibility
      TTY = Teletypewriter

      If you have any additional questions, please contact kajeet Customer Care at 1-866-4kajeet (1-866-452-5338).
  11. What if I have a technical question that's not answered here?
      Search us! No, seriously: search us. Try searching our site using the search box on the left side of this page, since the answer may be in a non-FAQ area of the site. If you still have a question, use our contact page or call kajeet Customer Care at 1-866-4kajeet (1-866-452-5338) - but if you're calling about a phone problem, don't call from your kajeet phone: Our Customer Care person may need some information from your phone and you won't be able provide it if you are on it when you call.