kajeet - use it for good
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About the Phones
No Buzzwords - Just the FAQs
Looking for answers? Simply click on any question below:
- What kinds of phones are available from kajeet?
- Visit our Phones section to see a full listing.
- How long after I place my order will my kajeet phone arrive?
- It's entirely up to you. When you order, you can choose a range of FedEx shipping options from Priority Overnight to Ground. If you place your order before noon eastern time, we will do our best to ship your order on the next business day. Please note that shipments to Alaska and Hawaii require FedEx Priority Overnight or FedEx 2Day.
- What if I don't like my kajeet phone? What's your return policy?
- We have more than a return policy, we have a kajeet satisfaction guarantee: If for any reason you feel your kajeet phone is just not right for you, may be returned for a full refund (except for shipping which we can't refund) within 30 days of purchase. In order to process the return, we'll need to ask you for a copy of your receipt plus everything that came inside your kajeet package: phone, battery, charger, ear bud and packing materials. You'll need to securely pack everything in the original package and send it to us by first-class mail. Please contact kajeet Customer Care by calling 1-866-4kajeet (1-866-452-5338) for instructions and more information.
- Does my kajeet phone come with any kind of warranty protection?
- You bet: The manufacturer's warranty is included with your phone.
- Can I use my existing phone number with a kajeet phone?
- In most cases, yes! To make the switch, contact kajeet Customer Care at 1-866-4kajeet (1-866-452-5338). Before you call, please be ready with account information from your existing service provider including your account number.
- Does kajeet offer directory assistance?
- Yes, you can reach directory assistance by dialing 411. The cost is $1.50 per call plus airtime. You can also choose to have the listing sent to you as a text message at our standard text messaging rates.
- What do I do if my kajeet phone is lost or stolen?
- First of all, don't panic. Next, please call kajeet Customer Care at 1-866-4kajeet (1-866-452-5338) immediately and we'll suspend your account. You are not responsible for charges incurred after you notify us. However, you will be responsible for charges incurred before you notify us, so please notify us as quickly as possible. Please reference the kajeet Terms of Service or call kajeet Customer Care for further information. And remember, you can also try our GPS Phone Locator to help you find your phone if you lose it!
- Does kajeet offer refurbished phones?
- YES! We offer kajeet Certified Refurbished handsets for some of our phone models. They are in ‘like new’ condition and priced lower than our brand new versions; they’re perfect for price-conscious, eco-friendly customers!
- How do I access the instruction manual for my phone online?
- With a click of the mouse! Simply click into the phone product page on the Phones section of our site, then click the "Guides" tab toward the bottom of the page.
- What are the HAC and TTY capabilities of kajeet phones?
- kajeet has products to support the hearing impaired community.
The chart below summarizes what products we have, their capabilities and where you can get them.
kajeet Handset TTY and HAC Compliance
Handset
TTY
HAC
Handset Availability
LG 225
Yes
M3
Online + Customer Care
LG LX150
Yes
M3
Online + Customer Care
LG LX160
Yes
M4
Online + Customer Care
LG Rumor/LX260
Yes
M3/T3
Online + Customer Care
Nokia 6165i
Yes
M4/T4
Online + Customer Care
Samsung m300
Yes
M4/T4
Online + Customer Care
Sanyo 6600/Katana
Yes
None
Online + Customer Care
Sanyo 6650/Katana II
Yes
M4
Online + Customer Care
LG LX265
Yes M3/T4 Online + Customer Care Sanyo 2700 Yes M4/T4 Online + Customer Care Motorola C290
Yes M3 Online + Customer Care LG LX125
Yes M3 Online + Customer Care HAC = Hearing Aid Compatibility
TTY = Teletypewriter
M-Ratings - Reduced Hearing Aid Device Interference
Some people with a hearing aid device experience a buzzing or whining noise when using a wireless phone. This noise is caused when the electronics within the hearing aid device pick up and demodulate radio frequency (RF) and/or electromagnetic interference (EMI) emitted by the phone.
Phones with an M-Rating of M3 or M4 meet FCC requirements and are less likely to generate interference to hearing devices than phones that are not labeled. M4 is the better/higher of the two ratings.
Hearing devices may also be measured for immunity to this type of interference. Your hearing device manufacturer or hearing health professional can help you find results for your hearing device. The more immune your hearing aid is, the less likely you are to experience interference noise from mobile phones and other sources of RF/EMI such as computer monitors and florescent lighting.
T-Ratings - Compatible with Hearing Aids with TelecoilsA telecoil is a small device that is built into some hearing aids for use with the telephone as well as assistive listening devices. Not all hearing aids have telecoils.
Phones with a T-Rating of T3 or T4 meet FCC requirements and are more likely to work well for people who use hearing aids with telecoils. T4 is the better/higher of the two ratings.
If you have any additional questions, please contact kajeet Customer Care at 1-866-4kajeet (1-866-452-5338). - What if I have a technical question that's not answered here?
- Use our contact page or call kajeet Customer Care at 1-866-4kajeet (1-866-452-5338) - but if you're calling about a phone problem, don't call from your kajeet phone: Our Customer Care person may need some information from your phone and you won't be able provide it if you are on it when you call.
