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Frequently Asked Questions
General service questions
No Buzzwords - Just the FAQs
Looking for answers? Simply click on any question below:
- Does kajeet have its own network or do you have a deal with a major carrier?
- We want to provide you with the best service possible, of course, so kajeet wireless network services are provided on the Nationwide Sprint PCS Network. Under our arrangement with Sprint, you have access to service anywhere on the Nationwide Sprint PCS Network reaching more than 250 million people. Although Sprint provides kajeet subscribers access to its wireless network and to its wireless services, kajeet is responsible to kajeet subscribers for the service, so please call us, not Sprint, with any questions or comments about your phone service that you may have. (Note: Sprint is a trademark of Sprint Nextel.)
- When I add money to my wallet, what can I use it for?
- The choice is entirely yours. Use it to cover 'per usage' rates if you run out of minutes or texts. Or transfer money to your kid so he or she can buy things like wallpaper, games, ringtones and more for his/her phone!
- What are the different ways I can add money to my account?
- There are several, and one of them is bound to be what you're looking for. You can refill your account online by visiting your WalletManager, or give our Customer Care folks a call at 1-866-4kajeet (1-866-452-5338). You can set up an automatic refill of your account to a schedule you determine, or you can drop a few hints to family members and friends, who can refill your account as a gift.
- Why is there a fee of 32 cents per day?
- If you are not on a monthly plan with us (remember: they are no long-term contract plans that can be cancelled at any time!), then 32 cents will be deducted from your account each day. Our access charge guarantees you low rates for voice and messaging, and gives you access to the kajeet Navigator (which allows you to quickly and easily view a whole range of good stuff from your kajeet phone) and to kajeet Parental Controls (which enable you to personalize your kajeet service to match your specific wants and needs). When you compare kajeet to all the other cell phone options out there, you'll find that we offer a compelling combination of competitive rates along with a service that's created just for kids (and their parents!).
- Do I still have to pay the access charge if I go on vacation to a place where I can't use my kajeet phone?
- Nope. Don't sweat it, we've got your back: Simply call kajeet Customer Care at 1-866-4kajeet (1-866-452-5338) and we can suspend your service for a limited period of time.
- Do the minutes I don't use one month carry over to the next?
- No they don’t. But we have a variety of plans and Add-ons that make it easy for you to pick the optimal plan for your kid’s monthly usage, so there’s no need to roll over minutes or texts. Just as you can give your kid a monthly allowance with wallet refills, we can help you out by giving your kid a monthly amount of service!
- Are there any times of the day or week, like peak and off-peak times, when my costs for making calls might change?
- Absolutely not. We think those kinds of cell phone pricing plans are too complex, and trying to remember when it's peak or off-peak? You have enough to worry about. That's why your low kajeet rates for talk and text remain low 24 hours a day, seven days a week, 365 days a year. There are no hidden higher costs, no extra surcharges for roaming and no activation fees or termination fees. What you see is what you get.
- Do I have to pay for 911 calls?
- Never. Emergency 911 calls are always free. Even if your account is inactive, you can still call 911. Even if we reassign your phone number and your account is deactivated, you can still use your phone to call 911.
- What happens if my call to 911 is disconnected for any reason?
Emergency calls to 911 are free and are enabled when you have service connectivity (even if you don't have a balance and even if your account is not in good standing). Of course, like other calls, availability is subject to network availability and usage in your particular area at any given time. (Note: Due to cellular network limitations, in some cases a 911 call made from your kajeet phone may not be identifiable to emergency personnel or may not be routed to the closest emergency center.)
Emergency calls from 911 call centers to a kajeet number are charged at normal airtime rates and treated the same as any other call would be handled. This means, for example, that if your account is not active or if you have too low a balance in your account, calls to 911 can be connected but the 911 call center would not be able to call you back. Also, if calls to the kajeet number are blocked by TimeManager or ContactManager settings, then calls from a 911 call center would not come through. In these events, you may need to redial 911.
- What do I do if my kid uses the kajeet phone to call a bunch of 900 numbers?
- Your sweet kid? Not a chance! That's because kajeet blocks all 1-900 and 1-976 numbers. You never have to worry about costly calls to inappropriate phone services.
- Do I have to sign any kind of a long-term contract when I buy my kajeet phone?
- Nope. With kajeet, you don't have to worry about contracts. Long-term ones, that is. See, when you activate your phone, you're agreeing to our terms of service that, in the technical legal sense, constitute a "contract." BUT, you are NOT locked into a long-term contract that's going to cost you hundreds of dollars to cancel as is the case with so many other cell phone companies.
- What about activation fees? Are there any when I set up my kajeet phone?
- Nope. This is yet another thing that makes kajeet stand apart from the “other guys”. There are NO termination fees, either!
- How can I tell if there is kajeet coverage in my area?
- You can check your coverage over here.
- Do I have to include the area code when making a call?
- It's a good idea to use the entire 10-digit phone number when you make a call. That helps to make sure that the call goes through successfully.
- What do I need to know about roaming charges?
- Mainly that you'll never have to pay them. kajeet wireless network services are provided on the Nationwide Sprint PCS Network, which means you have superb coverage from coast to coast. Roaming onto other carrier networks is not supported and no roaming surcharges will be applied.
- Do I have to pay for both sending and receiving text messages?
- Yes, at the low rate of 10 cents per message. Remember, though, we offer monthly bundled voice & text plans, as well as text Add-ons, which make sending and receiving texts cheaper! And of course, you'll never be charged for text messages sent to you from kajeet for account management purposes (for example, a message that alerts you to a low wallet balance).
- Do long-distance calls cost more?
- No. Our low standard airtime rates of 10 cents per minute apply to all incoming and outgoing calls, both local and long distance, within the United States.
- Can I make international calls with my kajeet phone?
- Not directly, but you may be able to use an international calling card. Also, you can receive calls as long as you are in an area covered by the Nationwide Sprint PCS Network.
- I'm ready to get the good stuff! How do I sign up?
- Get started by picking a phone here.
- What are the HAC and TTY capabilities of kajeet phones?
- kajeet has products to support the hearing impaired community. The chart below summarizes what products we have and their capabilities (For inquiries regarding availability of handsets not on the kajeet store, please contact sales@kajeet.com).
Handset TTY HAC Functionality Level LG LX260 Yes M3/T3 1X-QWERTY LG LX265 Yes M3/T4 1X-QWERTY Samsung M350 Yes M4 1X-QWERTY Sanyo 2700 Yes M4/T4 1X-QWERTY Samsung M300 Yes M4/T4 1X-Camera LG 225 Yes M3 1X-Camera LG LX150 Yes M3 1XBasic LG LX160 Yes M4 1XBasic Nokia 6165i Yes M4/T4 1X-Camera Sanyo 6650 Yes M4 1X-Camera Motorola C290 Yes M3 1XBasic LG LX125 Yes M3 1XBasic Samsung M320 Yes M4/T4 1X-Camera Motorola RAZR V3M Yes M3/T3 1X-Camera Blackberry 8130 Yes M3/T3 PDA/Smartphone Blackberry 8330 Yes M4/T4 PDA/Smartphone Motorola Q9C Yes M3/T3 PDA/Smartphone Palm Centro 690 Yes M4/T4 PDA/Smartphone Palm 800W Yes M3/T3 PDA/Smartphone HTC 6950 (Diamond) Yes M4 PDA/Smartphone Blackberry 8703 Yes M4/T4 PDA/Smartphone UTS 7000 Yes M4 1XBasic LG 101 Yes M4/T4 1XBasic Samsung 330 Yes M4/T4 1X-Camera HTC Hero Yes M3/T3 PDA/Smartphone LG 5225 Yes M4/T4 1XBasic LG LX400 Yes M4/T4 1X-Camera Nokia 6016 Yes M3 1XBasic Samsung 400 Yes M4 1X-Camera Samsung A640 Yes M3 1X-Camera Samsung M520 Yes M4 1X-Camera Sanyo 2400 Yes M4/T4 1XBasic Sanyo P200 Yes M4/T4 1Xbasic UTS 1450 Yes M3 1XBasic UTS CDM7000 Yes M4 1XBasic UTS CDM7025 Yes M3 1XBasic Samsung A840 Yes M3 1X-Camera LG LX570 Yes M4/T4 1XBasic Samsung M220 Yes M3/T3 1XBasic Samsung M330 Yes M4/T4 1X-Camera Samsung M500 Yes M4/T4 1X-Camera Sasmung M510 Yes M4/T3 1X-Camera Samsung M520 Yes M4 1X-Camera Samsung z400 Yes M4 1X-Camera HAC = Hearing Aid Compatibility
TTY = Teletypewriter
Definition of Functionality:
1X-Basic: economy phone with basic voice, text, and 1X data capability.
1X-Camera: mid-priced phone with a camera and voice, text, 1X data capability.
1X-QWERTY: high-tier phone with camera, voice, text, 1X data, and a QWERTY keypad. Some phones have music capabilities.
PDA/Smartphone: High-tier phone with camera, voice, text, 3G data, and QWERTY keypad. Some phones have music capabilities.
M-Ratings - Reduced Hearing Aid Device Interference
Some people with a hearing aid device experience a buzzing or whining noise when using a wireless phone. This noise is caused when the electronics within the hearing aid device pick up and demodulate radio frequency (RF) and/or electromagnetic interference (EMI) emitted by the phone.
Phones with an M-Rating of M3 or M4 meet FCC requirements and are less likely to generate interference to hearing devices than phones that are not labeled. M4 is the better/higher of the two ratings.
Hearing devices may also be measured for immunity to this type of interference. Your hearing device manufacturer or hearing health professional can help you find results for your hearing device. The more immune your hearing aid is, the less likely you are to experience interference noise from mobile phones and other sources of RF/EMI such as computer monitors and florescent lighting.
T-Ratings - Compatible with Hearing Aids with TelecoilsA telecoil is a small device that is built into some hearing aids for use with the telephone as well as assistive listening devices. Not all hearing aids have telecoils.
Phones with a T-Rating of T3 or T4 meet FCC requirements and are more likely to work well for people who use hearing aids with telecoils. T4 is the better/higher of the two ratings.
If you have any additional questions, please contact kajeet Customer Care at 1-866-4kajeet (1-866-452-5338). - What if I have a question that's not answered here?
- You can use our contact page or you can call our friendly Customer Care team at 1-866-4kajeet (1-866-452-5338).
