General service questions

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General service questions | About the Phones | Features + Fun stuff |
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  1. Does kajeet have its own network or do you have a deal with a major carrier?
      We want to provide you with the best service possible, of course, so kajeet wireless network services are provided on the Nationwide Sprint PCS Network. Under our arrangement with Sprint, you have access to service anywhere on the Nationwide Sprint PCS Network reaching more than 250 million people. Although Sprint provides kajeet subscribers access to its wireless network and to its wireless services, kajeet is responsible to kajeet subscribers for the service, so please call us, not Sprint, with any questions or comments about your phone service that you may have. (Note: Sprint is a trademark of Sprint Nextel.)
  2. When I add money to my account, do I have to use it just for talking?
      No, the choice is entirely yours: Load up your wallet and use it for whatever you want! Use it for talk, use it for text, use it for games, use it for wallpaper but just remember: use it for good.
  3. What are the different ways I can add money to my account?
      There are several, and one of them is bound to be what you're looking for. You can refill your account online right here, or give our Customer Care folks a call at 1-866-4kajeet (1-866-452-5338). You can set up an automatic refill of your account to a schedule you determine, or you can drop a few hints to family members and friends, who can refill your account as a gift. You can also purchase refill cards at select retailers. Visit our store locator page to find a kajeet retailer near you.
  4. Why is there a fee of 32 cents per day? 
      Our access charge guarantees you low rates for voice and messaging, and gives you access to the kajeet Navigator (which allows you to quickly and easily view a whole range of good stuff) and to the kajeet Configurator (which enables you to personalize your kajeet service to match your specific wants and needs). When you compare kajeet to all the other cell phone options out there, you'll find that we offer a compelling combination of competitive rates along with a service that's created just for kids. At least we think so -- and so do the kids (and parents) who've helped us create kajeet.
  5. Do I still have to pay the access charge if I go on vacation to a place where I can't use my kajeet phone?
      Nope. Don't sweat it, we've got your back: Simply call kajeet Customer Care at 1-866-4kajeet (1-866-452-5338) and we can suspend your service for a limited period of time.
  6. Are there any times of the day or week, like peak and off-peak times, when my costs for making calls might change?
      Absolutely not. We think those kinds of cell phone pricing plans are too complex, and trying to remember when it's peak or off-peak? You have enough to worry about. That's why your low kajeet rates for talk and text remain low 24 hours a day, seven days a week, 365 days a year. There are no hidden higher costs, no extra surcharges for roaming and no activation fees or termination fees. What you see is what you get.
  7. Do I have to pay for 911 calls?
      Never. Emergency 911 calls are always free. Even if your account is inactive, you can still call 911. Even if we reassign your phone number and your account is deactivated, you can still use your phone to call 911.
  8. What happens if my call to 911 is disconnected for any reason?

      Emergency calls to 911 are free and are enabled when you have service connectivity (even if you don't have a balance and even if your account is not in good standing). Of course, like other calls, availability is subject to network availability and usage in your particular area at any given time. (Note: Due to cellular network limitations, in some cases a 911 call made from your kajeet phone may not be identifiable to emergency personnel or may not be routed to the closest emergency center.)

      Emergency calls from 911 call centers to a kajeet number are charged at normal airtime rates and treated the same as any other call would be handled. This means, for example, that if your account is not active or if you have too low a balance in your account, calls to 911 can be connected but the 911 call center would not be able to call you back. Also, if calls to the kajeet number are blocked by TimeManager or ContactManager settings, then calls from a 911 call center would not come through. In these events, you may need to redial 911.

  9. What do I do if my kid uses the kajeet phone to call a bunch of 900 numbers?
      Your sweet kid? Not a chance! That's because kajeet blocks all 1-900 and 1-976 numbers. You never have to worry about costly calls to inappropriate phone services.
  10. Do I have to sign any kind of a long-term contract when I buy my kajeet phone?
      Nope. Sounds nice, doesn't it? "No long-term contracts." Ahhhh, it's like a cool tropical breeze! Okay, maybe we're getting a little carried away. The point, though, is that with kajeet, you don't have to worry about contracts. Long-term ones, that is. See, when you activate your phone, you're agreeing to terms of service that, in the technical legal sense, constitute a "contract." But are you locked into a long-term contract that's going to cost you hundreds of dollars to cancel as is the case with so many other cell phone companies? Definitely not!
  11. What about activation fees? Are there any when I set up my kajeet phone?
      Nope. No termination fees, either.
  12. How can I tell if there is kajeet coverage in my area?
  13. Do I have to include the area code when making a call?
      It's a good idea to use the entire 10-digit phone number when you make a call. That helps to make sure that the call goes through successfully.
  14. What do I need to know about roaming charges?
      Mainly that you'll never have to pay them. kajeet wireless network services are provided on the Nationwide Sprint PCS Network, which means you have superb coverage from coast to coast. Roaming onto other carrier networks is not supported and no roaming surcharges will be applied.
  15. Do I have to pay for both sending and receiving text messages?
      Yes, at the low rate of five cents per message. (Note that this rate will be changing to 10 cents per text message effective May 18, 2008.) Of course, you'll never be charged for text messages sent to you from kajeet for account management purposes (for example, a message that alerts you to a low wallet balance).
  16. Do long-distance calls cost more?
      No. Our low standard airtime rates of 10 cents per minute apply to all incoming and outgoing calls, both local and long distance, within the United States.
  17. Can I make international calls with my kajeet phone?
      Not directly, but you may be able to use an international calling card. Also, you can receive calls as long as you are in an area covered by the Nationwide Sprint PCS Network.
  18. I'm ready to get the good stuff! How do I sign up?
      We thought you'd never ask! Get started here.
  19. What if I have a question that's not answered here?
      Search us! No, seriously: search us. Try searching our site using the search box on the left side of this page, since the answer may be in a non-FAQ area of the site. If you still have a question, use our contact page.