End-to-end IoT Connected Device Services

• One SIM, Three Major Carriers: Leverage our buying power and supplier network for your hardware needs (wearables, routers, hotspots, and more)
• Installed & Activated: We test for network and device compatibility to ensure seamless performance.

• Kajeet Concierge offers comprehensive managed services where Kajeet owns and manages devices management profiles, OS and APP updates and security at the network, platform, and individual device level
• Kajeet offers support for multiple OEM MDM platforms and through Kajeet Concierge can manage the activations, deactivations, and swaps of a customer’s device portfolio so the customer can increase operational efficiency and control costs
• Our managed services offering extends to owning customer data balances and utilization, real-time management of content filtering as well as firewall settings

• Comprehensive device preparation for deployment – Customers can rely on Kajeet to configure, test, activate and customize customer equipment
• Kajeet will customize packaging and kitting of customer, Kajeet and manufacturing material per customer’s requirements
• Kajeet Concierge includes customized device configuration which provides for local configuration or cloud MDM configuration
• Sentinel account creation is also included including defining the filtering templates, setting initial data limits, and defining customer hierarchy

• Traffic and network monitoring through 24/7/365 live agent support in Kajeet’s state-of-the-art network operations center (NOC), delivering proactive network and service analytics and reporting
• Comprehensive customer support portal with multiple options to interact with the support team including chat support, a comprehensive, searchable, and predictive Knowledge Base including product updates via posted release notes
• Multi-tiered support including services for technical staff, end users and other interested parties
• Kajeet Concierge employs industry leading support SLAs to ensure our customers get the help they need when they need it to be successful

Our highly knowledgeable staff provides consultative services in the areas of:

• Solution design planning
• Assembly of project resources (equipment, applications, personnel, distribution, data/network operators, etc.)
• Project management
• Private network integrations
• Integration with specialized networks (FirstNet, Verizon Priority Access, etc.)

All Kajeet Concierge customers receive dedicated account management that supports:

• Customer onboarding/training
• Deployment & adoption planning
• Customer lifecycle management
• Regular account reviews & communications
• Customer Advisory Board (CAB)
• User conferences
• Custom reporting requests