At a glance
Who: Employment and Training Services of Morris, Sussex, and Warren Counties
Where: Northwest New Jersey
Need: Reliable, easy-to-manage connectivity for adult learners in remote and underserved areas
Kajeet Solution: Managed hotspot access with remote controls, usage visibility, and responsive support
Results: So far, ETS has supported 42 clients through its Digital Equity Training grant, many of whom have utilized the Kajeet solution
Why it Matters: Kajeet helps ETS expand digital equity, reduce administrative burden, and keep learners connected to career training opportunities
Employment and Training Services (ETS) of Morris, Sussex, and Warren Counties supports unemployed and underemployed individuals across the tri-counties of Northwest New Jersey by connecting them with training, upskilling, and work activities that lead to in-demand careers.
When ETS received a Digital Equity Training grant from the New Jersey Department of Labor last summer, the team needed a connectivity solution they could implement quickly and manage effectively. With adult learners spread across a large service area, including remote parts of the state, reliable internet access was critical to program success.
Jennifer Bennett, Project Manager at ETS, who led the search for a new hotspot solution, says the timeline was fast and the need was clear.
“There were only seven training providers in the state of New Jersey that received this grant,” she explained, and ETS had to move quickly from award notification to implementation.
As she evaluated options, she had a clear vision of what the organization needed: remote access, flexible pricing, easy setup, dedicated support, and stronger management controls.
“Kajeet really hit all of the points,” Bennett said, adding that the solution “almost felt too good to be true.”
Before Kajeet, ETS relied on standard hotspots that were harder to track, less flexible with data, and difficult to support. Staff often had to manage devices manually, and troubleshooting connectivity issues across distant locations was a challenge. For participants with limited digital experience, those barriers could quickly disrupt training progress.
Kajeet helped streamline the program with remote device management, usage visibility, and the ability to remotely suspend devices. That control has been especially valuable in ETS’s lending model: “Our clients don’t always return the hotspots,” Bennett said of loaned devices, “but at least we know we can turn off the service.” She called that capability “a huge selling point for us.”
Support has also stood out. In one recent case, a learner experienced connectivity issues, and Kajeet soon identified that another carrier would be a better fit. “Support was really quick,” Bennett said, and the issue was resolved without ETS staff needing to step in.
So far, ETS has been able to serve 42 clients under the Digital Equity Training grant – many of whom have utilized hotspots.
For ETS, Kajeet is more than a hotspot provider. It is a practical, scalable tool that helps the organization expand digital equity, support workforce participation, and keep learners focused on the activities that move them forward.
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